Privacy Policy

Last updated: 10 October 2025

The One Foundation (“we”, “us”, “our”) is a registered charity in England and Wales (Charity No. 1118810). We are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your information when you interact with us — whether through our website, social media, email, events or donations.

If you have any questions, you can contact us at:

The One Foundation

Email: hello@theonefoundation.org.uk

Address: 13–17 Princes Road, Richmond, Surrey, TW10 6DQ

1. Personal Data We Collect

We may collect:

• Identity & Contact Data — Name, email address, phone number, postal address
• Donation & Payment Data — Donation amount, Gift Aid status, payment details (processed securely by Stripe — we do not store card numbers)
• Communication Preferences — What you choose to hear from us and how
• Technical & Website Data — IP address, browser type, cookie identifiers
• Correspondence — Emails or messages you send to us

We do not collect special category data unless provided explicitly.

2. How We Use Your Information

We will only use your personal data when the law allows us to. We use it to:

• Process donations and claim Gift Aid
• Respond to enquiries or requests
• Send charity updates (with your consent)
• Maintain supporter records
• Improve our website and communications
• Comply with legal obligations

We do not sell or trade your data.

3. Legal Bases for Processing

• Consent — for marketing emails
• Performance of contract & legal obligation — for donations
• Legitimate interest — for enquiries and administratio

4. Sharing Your Data

We only share your data with trusted partners like:

• Stripe (for donation processing)
• Email platforms
• IT and website providers

We never sell your data.

5. Data Retention

• Donation records — 6 years
• Marketing data — until you unsubscribe or 2 years after inactivity
• General enquiries — up to 12 months

6. Your Rights

You can access, correct, delete or restrict your data, withdraw consent, or object to marketing. Email hello@theonefoundation.org.uk.

7. Complaints

You can contact the ICO at www.ico.org.uk

8. Cookies

Our website uses essential and analytics cookies. Analytics cookies are optional and require consent. For more information about cookies and to change your preferences, click here.

Thank you for supporting The One Foundation.